1. Information We Collect

When you book with us, we gather essential details to ensure a smooth and enjoyable experience, including:

• Your name and contact details (email, phone number)
• Payment information (credit/debit card details)
• Special requests (e.g., room preferences, accessibility needs)
• Stay details (check-in/check-out dates, booking history)

Additionally, we may collect non-personal information such as IP addresses and browsing behavior to enhance your experience and improve our services.

2. How We Use Your Information

We value your privacy and use the information we collect to:

• Process and manage your reservations seamlessly.
• Keep you informed about your booking and any important updates.
• Offer exclusive promotions and deals (only with your consent).
• Improve our website and services based on your feedback and preferences.
• Comply with legal requirements and ensure the safety of all guests.

3. Sharing Your Information

At Koala Adventure, we do not sell or rent your personal information. However, to provide you with the best service, we may share relevant details with trusted partners who assist us with:

• Hotel management and reservations
• Secure payment processing
• Customer support

All third-party partners are required to uphold strict confidentiality and data protection standards in line with this Privacy Policy. We may also disclose information if legally required to do so.

4. Data Security

Your privacy matters to us. We implement encryption, secure payment gateways, and strict security protocols to protect your information from unauthorized access or misuse.

5. Cookies

Our website uses cookies to enhance your browsing experience. These small data files help us remember your preferences and improve site functionality. You can adjust your cookie settings anytime through your browser preferences.

6. Your Rights

You have the right to:

• Access, update, or delete your personal information.
• Opt out of promotional communications.

To exercise these rights, simply reach out to us using the contact details below.

7. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected here with an updated date. We encourage you to review this page periodically to stay informed.

8. Contact Us

Have questions or concerns about your privacy? We’re here to help! Contact us anytime.

By using our services, you agree to the terms outlined in this Privacy Policy.